You can unsubscribe from these emails at any time. Work on something that directly contributes to the well-being … By using this site, you agree to this use. We are seeking a Technical Customer Support Manager to build out and lead this new team to help ensure we can remain focused on outcomes that are important to our customers. See our, Customer Success Manager in United States, Results for "Customer Success Manager Jobs in United States", Customer Success Manager jobs in Austin, TX, Customer Success Manager jobs in San Francisco, CA, Business Development Associate jobs in New York, NY, Chief Operating Officer jobs in New York, NY, Partnerships Manager jobs in San Francisco, CA, Customer Success Manager jobs in New York, NY, Customer Success Manager jobs in San Diego, CA, Customer Success Manager jobs in Chicago, IL, Partnerships Manager jobs in New York, NY, Customer Success Manager jobs in Los Angeles, CA, Customer Success Manager jobs in Atlanta, GA. The Redox Customer Success Manager (CSM) owns the success of Redox clients in getting the most out of the Redox product, network, and services. Internal to Redox, the CSM serves as the voice of the customer, influencing product and service development based on real client needs and gap analyses. A free inside look at company reviews and salaries posted anonymously by employees. The customer success manager's first priority is to be in tune with what the customer needs and what their challenges are. With our innovative systems, extensive logistics network, peerless industry experts and personalised customer service Redox is dynamic and entrepreneurial. Salaries, reviews, and more - all posted by employees working at Redox. It’s much wiser for your CSM to introduce the prospect to a support team member who can walk them … Atlanta, Georgia, United States. Redox has experienced significant growth in the last year and is creating a brand new team dedicated to customer support. For more information, see our Cookie Policy. Dedication to handling front-line concerns and questions from our … Today the roles have expanded. If your team doesn’t feel confident completing this list, check out some of our other onboarding materials to help you prepare. Remote Customer Success Organization – Implementation Management. No worries, fill out a contact request here and we’ll get you in touch with the right person). Redox’s cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data. Redox has experienced significant growth in the last year and is creating a brand new team dedicated to customer support. Sign in to create your job alert for Customer Success Manager jobs in United States. The CSM serves as the single point of contact through whom the client team can access technical, implementation, product, marketing, and other services at Redox, and coordinates the efforts of these and other teams in helping clients achieve their goals. See what employees say it's like to work at Redox. … Dedication to handling front-line concerns and questions from our customers … Roland was already a highly successful businessman when he arrived in Australia, however it was through his hard work and persistence that the company is the success it is today. What is > Customer Success Manager Working within the Customer Success department, this individual will manage a portfolio of new and existing Red e App customers. This position is an integral part of Red e App’s long term relationship with its customers, and the efforts put forth by this individual will directly impact the value realized by the customer and the ultimate success … Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Officiële beurscatalogus / catalogue officiel INDUMATION.BE 2019 (6-8/02 Kortrijk Xpo) Your Redox Customer Success Manager or Redox Account Manager will work with you on next steps and allocate resources from the Redox team. Oct 2020 – Present 1 month. Redox has experienced significant growth in the last year and is creating a brand new team dedicated to customer support. Start Date: ASAP. The Redox Customer Success Manager (CSM) owns the success of Redox clients in getting the most out of the Redox product, network, and services. When these companies connect with Redox, they become part of the Redox Network. Companies have long operated on the belief that the customer is always right. The customer success manager role started on a simple promise of transforming customer engagement from a traditional ‘reactive’ to a ‘proactive’ mindset. The Redox Customer Success Manager (CSM) owns the success of Redox clients in getting the most out of the Redox product, network, and services. This job is no longer available, but here are similar jobs you might like. The Redox Technical Customer Success Manager (CSM) owns the success of Redox clients in getting the most out of the Redox product, network, and services. The customer success manager shouldn’t look to tick off all product capabilities on a list, but address the customer’s direct needs and showcase that part of the product. We are seeking a Technical Customer Support Manager to build out and lead this new team to help ensure we can remain focused on outcomes that are important to our customers. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on WhatsApp (Opens in new window), The World's Largest Domain Name Registrar, Power your brand interactions with beautifully designed, professional-looking forms that people love, Nomad Insurance by SafetyWing : The best travel medical insurance for freelancers & remote workers, Build and maintain long term relationships with key customer executives, product owners, implementation teams, and others, Create and drive success plans tailored to customers, incorporating their integration goals and Redox capabilities, Support customer sales operations as they seek to expand their network of integrated healthcare organization partners, Manage cross-team initiatives to remove acute and long-term barriers to customer success, Know our customers’ business and represent their perspective to the Redox engineering, marketing, product and other internal teams, Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team, Experience as a Customer Success Manager in a high-touch environment, Proven long term customer relationships that led to consistent, measurable outcomes, Understanding of the application development lifecycle and system integration and implementation processes, Ability to work across all levels of the customer organization to understand their organizational goals and how Redox fits into their strategy plans, Collaborative mindset to effectively work across internal teams across Redox, Excellent organizational and communication skills, Must have a solid technical aptitude for email, calendaring and working with shared documents, Experience with a CRM (we use Salesforce) and other tools for tracking customer communication, knowledge management and editing internal wiki pages are nice to have, Health-tech industry experience is nice to have. 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